FE88 Privacy Policy
— How We Protect Your Data

01Introduction

fe88 is an online sports betting and gaming platform operating at fe88.bz, serving players across Pakistan. We offer cricket betting, PSL wagering, T20 markets, Football, Esports, Slots and Casino games — all in PKR via JazzCash, Easypaisa, Raast and other local payment methods familiar to Pakistani players.

This Privacy Policy explains in plain, straightforward language what personal data fe88 collects when you use the platform, how that data is used, who it may be shared with, how long it is retained, and what choices you have as a user. We have written this policy to be as transparent and readable as possible, because we believe you deserve to know exactly how your information is handled — not buried in dense legal text.

This policy covers all interactions you have with fe88, including registering an account, making deposits or withdrawals in PKR, placing bets, contacting customer support, browsing the site, or receiving communications from us. If you use the fe88 platform in any capacity, this policy applies to you.

We take our responsibilities around data protection seriously. We only collect what we genuinely need, we protect it properly, and we make it straightforward for you to exercise your rights over your own information.

02Data We Collect

fe88 collects personal data in three main ways: information you provide directly, information generated through your use of the platform, and — in limited circumstances — information received from third parties for verification purposes. Here is a breakdown of each category.

Information you provide directly:

• Registration details: Your full name, date of birth, gender, CNIC number, email address, mobile number and a password of your choice. This is required to open an account.
• Identity verification documents: A copy of your CNIC, proof of address (such as a utility bill) or payment method verification when requested as part of KYC (Know Your Customer) checks.
• Financial information: Your JazzCash or Easypaisa mobile number, bank account details or card information when you make a deposit or request a withdrawal. Note that full card details are handled by our payment processor — fe88 does not store full card numbers.
• Communications: Messages you send to our support team via live chat or email, including any attachments or screenshots you share.
• Responsible Gaming preferences: Deposit limits, session reminders or self-exclusion settings that you configure in your account.

Information generated through your use of the platform:

• Betting and gaming history: Records of every bet placed, market selected, odds accepted, stake amount in PKR and outcome.
• Transaction records: Full history of deposits and withdrawals, including amounts, timestamps, payment method used and processing status.
• Device and technical data: Your IP address, browser type and version, operating system, device model, screen resolution and mobile network operator.
• Session data: Login timestamps, session duration, pages visited on the platform and features used during each session.
• Location data: General location derived from your IP address. fe88 does not request or use GPS or precise device location.

Information from third parties:

• Identity verification agencies may confirm the validity of your CNIC or other documents as part of our KYC process.
• Payment processors may share transaction status and fraud-check results with us in connection with your deposits and withdrawals.
• Fraud prevention and anti-money laundering (AML) screening tools may flag certain patterns associated with your account activity for review.

03How We Use Your Data

fe88 uses your personal data only for specific, legitimate purposes directly connected to running the platform and providing you with a good experience. We do not use your data for any purpose that is incompatible with those stated here.

• Account creation and management: To register your account, verify your identity, process logins and manage your player profile throughout your time on the platform.
• Processing transactions: To handle deposits in PKR via JazzCash, Easypaisa, Raast and bank transfers, and to process withdrawal requests to your registered payment method.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse and other forms of misuse. This includes automated screening of account behaviour and transactions.
• Identity verification (KYC/AML): To verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your payment methods are legitimate and registered in your own name.
• Customer support: To respond to your queries, resolve disputes, investigate complaints and provide assistance through live chat or email.
• Platform improvement: To understand how players use the platform, identify technical issues, test new features and improve the overall user experience for Pakistani players.
• Legal and regulatory obligations: To maintain records as required, respond to lawful requests from authorities, and comply with anti-money laundering obligations.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour and to implement any deposit limits, session controls or self-exclusion arrangements you have requested.
• Marketing communications: To send promotional offers, bonus notifications and platform updates — but only where you have opted in to receive such communications. You can withdraw consent at any time.

04Legal Basis for Processing

fe88 processes your personal data on the following legal grounds, depending on the specific purpose involved:

• Contractual necessity: Processing your registration details, verifying your identity, handling deposits and withdrawals, and managing your account are all necessary steps to fulfil our contract with you as a player.
• Legitimate interests: Fraud detection, platform security, abuse prevention and general platform analytics are carried out on the basis of our legitimate interest in operating a safe and fair gaming environment.
• Legal obligation: KYC identity checks, AML screening and maintaining transaction records for defined periods are required by law.
• Consent: Marketing communications are sent only where you have given explicit consent. You can withdraw that consent at any time via your account settings or by contacting support.

05Data Sharing

fe88 does not sell your personal data. We do not share your information with advertisers, data brokers or unrelated commercial third parties. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose involved.

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the financial information necessary to process your transactions. These providers are bound by their own data protection standards and contractual obligations to us.
• Identity verification providers: Third-party KYC agencies may receive copies of your identity documents to confirm their validity as part of the account verification process.
• Fraud prevention and AML tools: Automated screening services may process certain transactional and behavioural data to detect suspicious activity. These services operate under strict data processing agreements.
• Technology and hosting providers: Our platform infrastructure, cloud storage and technical service providers process data on our behalf, under contractual data processing agreements that bind them to the same standards we apply internally.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulators or other authorities where required to do so by a valid legal obligation, court order or in response to a lawful investigation.

All third parties who receive your data are required to handle it securely and to use it only for the specific purpose for which it was shared. We do not authorise any third party to use your data for their own marketing or commercial purposes.

06Cookies & Tracking Technologies

fe88 uses cookies and similar tracking technologies to make the platform work properly, to improve performance and to understand how players use the site. Here is what each type of cookie does and why it is used.

• Essential cookies: These are strictly necessary for the platform to function. They maintain your login session, remember your language and currency preferences, and keep your shopping basket or bet slip active. Without these, the site cannot work. These cannot be disabled.
• Analytics cookies: These help us understand which pages are visited most frequently, how long players spend on different parts of the site, and where technical errors are occurring. This data is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraud, bot activity and unauthorised login attempts. These run silently in the background and do not affect your browsing experience.
• Preference cookies: These remember choices you have made on the platform, such as display settings or favourite sports markets, so you do not have to reconfigure them on every visit.

fe88 does not use third-party advertising cookies or tracking pixels from social media platforms. You can manage non-essential cookies via your browser settings, though disabling some cookies may affect certain platform features. Your browser's help documentation will guide you on how to do this for your specific browser.

07Data Retention

fe88 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. Once data is no longer required, it is securely deleted or anonymised.

• Account data: Retained for the duration of your active account plus a period of five years following account closure, to meet record-keeping obligations and handle any late-arising disputes or requests.
• Transaction and betting records: Retained for five years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC and identity verification documents: Retained for the duration of your account plus five years after closure, as required for AML compliance purposes.
• Customer support communications: Retained for two years from the date of the interaction, unless the content is relevant to an ongoing dispute or legal matter.
• Marketing consent records: Retained for the period during which you are subscribed plus a reasonable period thereafter as evidence of consent, typically two years.
• Technical and session logs: Retained for up to 12 months for security and fraud prevention purposes, then deleted.

When retention periods expire, data is deleted from live systems and any backups within a reasonable operational timeframe. If you request deletion of your account before a retention period has elapsed, we will delete all data that is not subject to a legal obligation to retain.

08Data Security

Protecting your personal and financial data is a core responsibility that fe88 takes seriously. We implement a layered approach to security that covers both technical measures and operational practices.

• SSL/TLS encryption: All data transmitted between your browser or app and the fe88 servers is encrypted using industry-standard TLS protocols. The padlock icon in your browser confirms this is active when you visit fe88.bz.
• Secure data storage: Personal data is stored on secure, access-controlled servers. Access is restricted to fe88 staff who have a legitimate need to process that data, and all access is logged.
• Password security: Passwords are hashed and salted — we do not store readable versions of your password and our support team cannot view it. If you forget your password, it must be reset, not retrieved.
• Payment data handling: Full card details are handled directly by our PCI-DSS compliant payment processors. fe88 does not store full card numbers or CVV codes on its own servers.
• Fraud monitoring: Automated systems monitor account activity in real time for anomalies, suspicious login patterns and transactions that may indicate account compromise or fraudulent use.
• Staff training: All fe88 staff who handle personal data receive training on data protection responsibilities and are bound by confidentiality obligations.

Despite these measures, no online platform can guarantee 100% security against every possible threat. If you suspect that your account has been compromised, please contact support immediately so we can take protective action without delay.

09Your Rights Over Your Data

As a fe88 player, you have meaningful rights over your personal data. These are not formalities — you can exercise any of these rights at any time by contacting our support team. Here is a clear summary of what each right means in practice.

To exercise any of these rights, contact the fe88 support team via live chat or email at [email protected]. We will respond within a reasonable timeframe and will not charge you for making a request. We may need to verify your identity before acting on certain requests.

10Children's Privacy

fe88 is strictly an adult platform. You must be at least 18 years of age to register an account, deposit funds, place bets or use any part of the fe88 service. We do not knowingly collect personal data from anyone under the age of 18.

During registration, you are required to confirm that you are aged 18 or over. fe88 also conducts age verification checks as part of the KYC process. If we discover at any point that a user is under 18 years of age, the account will be closed immediately, any deposits will be refunded and all associated data will be deleted.

If you are a parent or guardian and you believe that a minor has created a fe88 account or accessed the platform, please contact our support team immediately at [email protected] so we can act without delay.

11Changes to This Policy

fe88 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable law, or improvements in our data handling practices. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For changes that are significant — meaning they materially affect how your data is used or what rights you have — fe88 will make reasonable efforts to notify registered players via email or an on-platform alert. However, we recommend checking this page periodically even between notifications, as continued use of the platform after any changes are posted constitutes acceptance of the updated policy.

If you disagree with a change to this policy and do not wish to accept the updated terms, you should stop using the platform and contact support to request account closure.

12Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how fe88 is handling your personal information, please get in touch. Our support team handles all privacy-related queries and is available around the clock.